JBR understands the importance of your privacy and respect that you want to safeguard the use to which your personal information is put. Consequently, we make it a high priority to ensure that your personal information (including credit card details) remains secure and confidential and is used only for the intended purpose. In this privacy policy we explain how we collect data about you and the nature of that data, how we use that data, who that data may be sent to and how you can amend data you have submitted to us.
Our privacy policy applies to your personal data supplied or collected from our website (www.jafferjibeachretreat.com or any other web page or website with the JBR branding) or from personal data supplied or collected over the telephone, by e-mail, by fax, by letter or personally at the Hotel.
We may collect or be provided with, store and use the following kinds of personal information:
We may ask you for personal information in a variety of circumstances, for instance:
We may be provided with personal information by third parties in connection with a reservation at the JBR hotel, for instance, by a travel agent you may use to make a reservation.
We may also collect personal information in the course of telephone calls to and from our office or reservation service which may be recorded or monitored for the purpose of quality control and for staff training. Call recordings will be maintained as long as
reasonably necessary and will then be deleted. Any personal information obtained from you during the call will be treated in accordance with the provisions of this privacy policy.
JBR may use your personal data in a number of ways, set out below.
JBR provides an online reservations facility on the JBR website and a telephone facility for making reservations at JBR hotel. In the course of making and fulfilling a guest reservation it is necessary for JBR to collect and use personal data which will be subject to our Reservations Privacy Policy.
If you become a member of the JBR INVITED programme then it is necessary for JBR to collect and use personal data which will be subject to the privacy policy set out below.
If you are a member of INVITED you are responsible for keeping your password and user details confidential. JBR will not ask you for your password except when you log in to the website.
The essential personal data that JBR will collect and use for your Invited membership is your:
The optional personal data that you may be asked to supply to JBR includes your:
JBR may process and use an Invited member’s personal data:
Some of JBR’s products and services may be used to promote products or services of other companies. However, JBR does not disclose a member’s personal data to such companies for their marketing purposes without a member’s prior consent.
When making a booking request using a Reward Night Voucher Invited members will be asked to provide JBR with certain information including:
This information will only be used for the purposes of the booking and will be subject to JBR’s Reservation Terms and Conditions and the Reservations Privacy Policy.
All personal data collected by JBR in connection with membership of Invited is subject to the privacy rights listed in the section below headed “Your privacy rights”.
Note, that if you choose to restrict any personal data that JBR may hold or use then you may lose the full benefit of your Invited membership.
JBR may also use your personal information to:
Where you submit personal information for publication on the website, JBR will publish and otherwise use that information in accordance with the licence you grant to us.
JBR will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.
JBR will only store your personal data for as long as is necessary for the legitimate purpose for which it was supplied and it will be destroyed or deleted when it is no longer necessary for JBR to hold it. You can ask us to erase or delete all or some of your personal data at any time although that may impact upon the benefit you get from our website or other services.
JBR will take reasonable legal, technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.
JBR will store all the personal information you provide on its secure (password and firewall protected) servers. Reservations you make with JBR will be encrypted using SSL technology.
In the course of processing or transmitting your credit card CVV number JBR will observe and fully comply with the current Data Security Standard of the PCI Security Standards Council.
You accept that data transmission over the Internet is inherently insecure and JBR cannot guarantee the security of data sent over the Internet.
Personal information that JBR collects or holds may be processed by staff operating outside the EEA who work for JBR or for one of its suppliers. This includes staff engaged in, amongst other things, the fulfillment of any reservation, the processing of your payment details and the provision of support services.
Personal information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area. However, wherever possible JBR has implemented the appropriate legal and security measures to ensure that your personal data is protected.
In addition, personal information that you submit for publication on the website will be published on the Internet and may be available, via the Internet, around the world. JBR cannot prevent the use or misuse of such information by others.
You expressly agree to any such transfers of personal information.
You have the rights listed below in relation to personal data we hold about you:
If you wish to exercise any of these rights you can contact us anytime.
To make JBR work even better for you, we also use ‘cookies’ to collect information about your use of the website. You should read our Cookies Policy for full details.
JBR may update this privacy policy from time-to-time by posting a new version on the JBR website and, as appropriate, this will be notified to you by email. You should check this page when using the JBR website to ensure you are happy with any changes.